Our Promise

Electro Home promises to deliver the best services, advice and convenience to our customers which they actually deserve, hence proving ourselves to be the trusted partner for technology. We deliver all our products at highly competitive prices. In case if you are not completely satisfied with your purchased product, we can help you with an exchange, return and refund.

Returns Policy

Electro Home believes in 100% return and refund of the products. There are certain conditions that must be fulfilled while making a product return:

  • The product must be unwashed, unused and in its perfect condition
  • The purchased product should include its original tags, accessories, user manual, warranty card and freebies
  • The delivered product should be returned in its undamaged and original packaging box.

If we find that the returned product is not in a satisfactory condition, we reserve the right to send it back to you.

Reasons of Return

  1. The purchased product is slightly damaged, broken or malfunctioning
  2. Incorrect or incomplete product has been delivered
  3. The purchased product needs to be exchanged with another brand

Refund Policy

Electro Home holds certain rules for a refund which are as follows:

  • Up till 10 days, the refunded amount will be given back as per the purchased price
  • After 10 days, the refund amount will be conditional to the market forces i.e.
  • If the market price decreases, the refunded amount will also decrease
  • If the market price increases, the repaid amount will remain the same (i.e., at the time of purchase).

Whatever product(s) you buy from Electro Home can be exchanged at any time, subject to its condition, attached documents and original packaging.

Order Cancellation

How Can I Cancel an Order?

Electro Home always strives to assist its customers in every possible way whether it’s an order placement or cancellation of an order. Before cancelling an order, you can make sure if your packaged product has been dispatched to the specified destination or not by calling us at 0331-4141-481. The order should be cancelled immediately after its placement or before 4 pm. After the given time, the cancellation of an order won’t be considered.

It should be noted that the customers need to reach an agreement for cancelling an order. For online customers, the order can be cancelled by:

  1. Signing in to My Account and checking My Orders
  2. Clicking the Cancel button individually for each order, located at the right side of your order
  3. Mentioning the reason in the pop-up for its cancellation
  4. Clicking the Submit button for its confirmation

Once cancelled, the item(s) will be removed from your order(s).

If Electro Home has already dispatched an order, the shipping charges will be borne by the customer.

To avoid cancellation and other such hassle, we’ll suggest you read the product’s detailed description carefully before placing an order. In case if you are not sure about the product’s functionality or any other feature, you can chat with our Customer Support Representative in real time by clicking “Chat Now” or calling them directly on the above-mentioned number.

How to Cancel an Order in case of Cash on Delivery?

If you are using Cash on Delivery option for payment, the order must be cancelled within 30 minutes of its placement in case of Lahore. For customers outside Lahore, the order can be cancelled before 4 pm on the same day when the order was placed.